English
Español 
Deutsch Online Shops and E-Commerce in Spain
Selling online from or into Spain combines company, tax, consumer, electronic-services, data-protection and payment obligations. We help online shops structure their legal information, invoicing and cross-border VAT processes before launch and as the business grows.
Identify the seller and business model
The website must clearly identify the contracting trader. Compliance differs for own-stock sales, dropshipping, marketplaces, subscriptions, digital content, services and sales to businesses.
Company establishment, warehouse location and customer country can change tax and consumer obligations.
Pre-contract information and checkout
Before purchase, consumers should receive clear information on the product, total price, delivery, payment, complaint handling, guarantees and withdrawal rights. The order button and confirmation must make the payment obligation clear.
Legal notice and trader identity
Terms and conditions of sale
Shipping and return policy
Withdrawal form and exceptions
Guarantee and complaint information
VAT and invoicing
Spanish IVA, EU distance-selling rules, the One Stop Shop and import schemes may apply depending on goods, digital services, customer type and turnover. Marketplace deemed-supplier rules can also be relevant.
Invoices, credit notes, evidence of customer location and accounting records must support the chosen treatment.
Privacy, cookies and direct marketing
Customer accounts, analytics, advertising pixels, newsletters and abandoned-cart messages involve personal-data rules. Non-essential cookies generally require valid consent before activation.
Processors, international transfers, retention periods and security measures should be documented.
Operations and disputes
Stock promises, delivery tracking, chargebacks, returns, platform suspensions and counterfeit claims should be supported by internal procedures. Cross-border disputes may involve consumer authorities in more than one country.
Useful official resources
Official requirements, fees and procedures can change. The competent authority and current rules are checked for each individual case.
Questions about Online Shops and E-Commerce in Spain
Do I need a Spanish company to sell to Spain?
Not always. Establishment, stock, staff and activity determine registration and tax consequences.
Must customers have a 14-day withdrawal right?
Many EU distance contracts do, but exceptions and information requirements apply.
When is OSS relevant?
It can simplify VAT reporting for qualifying cross-border B2C supplies within the EU.
Can analytics cookies load before consent?
Non-essential cookies should generally wait for valid consent under the applicable rules.
Continue with FLIN
All administrative services
Return to the overview of English-speaking administrative assistance throughout Spain.
View all services →Contact FLIN
Describe the matter, location and relevant deadline so that we can assess the appropriate next step.
Contact us →Discuss your case in English
Send us the relevant documents and tell us the location, circumstances and any deadline. We will confirm the next practical step and whether specialist legal, tax or technical advice is required.
Important: This page provides general information and does not replace individual legal, tax, labour, medical or technical advice. Authorities decide applications and disputes independently. Requirements and practice may change.